Terms of service

Last updated 2026-09-04 · Applies to Huupa, a service of JBKlutse Ventures, Ghana.

1. The agreement

These terms are a contract between you and JBKlutse Ventures ("we", "us"), the operator of Huupa. By creating an account, subscribing, paying for a one-off service, or connecting a website, you accept them. If you act for a company, you confirm you may bind it.

2. What Huupa does

Huupa monitors websites for uptime, certificate and mail-DNS problems; scans them for security exposures, malware, SEO and performance issues; applies fixes you request; produces reports; and, on request, migrates a site to new hosting. Some features need access you grant (a control panel, a server, a WordPress plugin, Cloudflare, or Google Search Console). The exact features of each plan are listed on the pricing page.

3. Your responsibilities

• You must own, or be expressly authorised to manage, every website you add. Scanning or altering a site you do not control is prohibited and we will terminate the account.
• Keep your sign-in email secure. Huupa is passwordless: anyone who controls your inbox or Google account can sign in as you.
• Give us accurate details and keep your own backups. Our restore points are a safety net for the changes we make, not a substitute for your backups.
• Use the service lawfully and do not attempt to probe, overload or reverse-engineer it.

4. How fixes and changes work

When you or a team member asks us to fix something, our tooling takes a restore point before it changes files or a database, applies the change, then re-scans and, for risky changes, runs a functional test and rolls back automatically if the site looks unhealthy afterwards. Some fixes are applied instantly; others wait for a person on our side to approve. We may decline a fix we judge unsafe. You can ask us to roll back any change we made from a restore point that still exists.

5. Plans, payment and wallet

• Subscription plans bill monthly in Ghana cedis through Paystack and renew automatically until cancelled. Prices are on the pricing page and may change with at least 30 days' notice by email.
• Pay-as-you-go work (scans, fixes, clean-ups, migrations) is charged from your plan allocation first and then from your prepaid wallet. Wallet credit is not cash and is not transferable.
• If a renewal payment fails we will email you. Your plan keeps working for a seven-day grace period, after which it lapses to the free tier until payment resumes. Free or discounted trial periods lapse when they end; we never charge a card you have not given us.
• You can cancel a subscription at any time from your billing page; it stays active to the end of the paid period. Refunds are described in the refund policy.

6. Team access

An account admin can invite others and set what they may see or do. You are responsible for the people you invite and for removing them when they leave.

7. What we cannot promise

We use industry practice and automated checks, but no monitoring or security service can guarantee that a website will never go down, be attacked, lose search ranking, or be free of malware. Scan grades and reports are our best assessment at the time, not a certification. Our AI-assisted explanations and drafts may be wrong; anything that changes your site goes through the safeguards in section 4.

8. Liability

To the extent the law allows, our total liability to you for anything arising from the service in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect losses such as lost revenue, lost data you had not backed up, or reputational harm. Nothing here limits liability that cannot lawfully be limited.

9. Suspension and termination

We may suspend or end an account for non-payment, breach of these terms, or where continuing would put other customers or our systems at risk; we will say why unless the law prevents it. You may close your account at any time. On closure we revoke the access you granted and delete your data as set out in the privacy policy.

10. Changes to the service or these terms

We improve the service continuously and may add, change or retire features. Material changes to these terms will be emailed to account holders before they take effect.

11. Law

These terms are governed by the laws of the Republic of Ghana. We will try to resolve any dispute with you directly first; failing that, the courts of Ghana have jurisdiction.