Refund policy

Last updated 2026-09-04 · Applies to Huupa, a service of JBKlutse Ventures, Ghana.

1. Subscriptions

• You can cancel at any time from your billing page. The plan stays active until the end of the period you have paid for and does not renew. We do not refund the remaining part of a month once it has started.
• If we charged you in error, or a renewal was taken after you cancelled, tell us and we will refund it in full.
• If you subscribed and the service could not be delivered at all (for example your website type is not supported and you have used no paid feature), ask within 14 days of the first charge and we will refund it.

2. Pay-as-you-go work (scans, fixes, clean-ups, SEO changes)

• A fix is charged only after it has run. A fix that fails or is rolled back is not charged, or is refunded to your wallet if a charge had already been taken.
• A batch clean-up is charged up front for the issues it will attempt; the share for any issue it could not fix is refunded to your wallet automatically when the job finishes.
• A completed fix that did what it said is not refundable because you later changed your mind. If you believe a fix caused a problem, tell us within 7 days: we will roll it back from its restore point where one still exists and refund the charge.

3. Wallet top-ups

Wallet credit is prepaid and is not cash. If you top up and change your mind, ask within 30 days and we will refund whatever has not been spent, to the payment method you used. Promotional or coupon credit is not refundable.

4. Migrations and other quoted work

A migration or other quoted job is charged when you accept the quote. If we cannot complete it, we refund it in full. If you cancel after work has started, we refund the part of the quote for work not yet done.

5. How to ask

Email [email protected] or WhatsApp +233 27 283 9333 with the email on your account and the payment reference from your billing page. We reply within 3 working days. Approved refunds go back to the original payment method through Paystack and usually appear within 5–10 working days depending on your bank or mobile-money provider; wallet refunds are instant.